I just got of the phone with our Breyer sales representative and the news on Twilight Terror is not good. Evidently Breyer had a total of 3 containers of Twilight Terror come in from China. The first two containers were fine, but the models in the third container all had a problem with the lighting mechanism in the model. As a result, we are being told that we will only receive a fraction of the Twilight Terrors that we had ordered. We can choose to re-order the rest, but we won't receive them until later. We don't have all the details on this yet, but we will have by this afternoon. Once we have all the details we will be emailing all of our customers who have Twilight Terror on pre-order to explain all of the options Breyer has given us, and to find out what each individual would like to do. We are being told that they will give us some kind of incentive to reorder the models we did not receive. We'll want to give our clients access to those same incentives once we know what they are, so you can make an informed decision as to what to do. We are sorry for this inconvenience. Again, if you have Twilight Terror on pre-order with us, you should be expecting a detailed email explaining the situation and outlining options. In the mean time feel free to call us at (866) 450-5244.
3 comments:
Did you send out the e-mails yet? If so, I didn't get mine...
Moonchild,
We haven't sent out the emails yet, we're still waiting for more information. I'm supposed to be getting an email from our Breyer representative with incentives, and dates we can expect to receive the remainder of our shipment. I'm goning to make a call today to see if I can get that rolling. We just don't want to say too much until we're sure of what's going to happen. Sorry for the delay.
Okay, thanks so much for the update, I appreciate it! :-)
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